Tameside Adult Services

What is the Care Act?

From April 2015, care and support in England is changing. The Care Act will help to make care and support more consistent across the country.

What is care and support?

Care and Support is the term used to describe the help some adults need to live as well as possible with any illness or disability they may have. It may include help with things like getting out of bed, washing, dressing, getting to work, cooking meals, eating, seeing friends, caring for families and being part of the community.

It might also include emotional support at a time of difficulty and stress, helping people who are caring for an adult family member or friend or even giving others a lift to a social event.

Care and support includes the help given by family and friends, as well as any provided by the Council or other organisations.

Many of us will need care and support at some point in our lives and most people will pay at least something towards the cost of their care. The new national changes are designed to help you plan for the future and put you more in control of the help you receive. Any decisions about your care and support will consider your wellbeing and what is important to you and your family, so you can stay healthy and remain independent for longer.
   

From April 2015, there will be a national level of eligibility for care and support needs.

The threshold is based on identifying how a person's needs affect their ability to achieve relevant outcomes and how this impacts on their wellbeing.

In considering whether an adult with care and support needs has eligible needs the Council must consider whether:

The adult's needs arise from or are related to a physical or mental impairment or illness and;

As a result of the adult's needs, the adult is unable to achieve two or more of the      
specified outcomes listed below and;

As a consequence of being unable to achieve these outcomes there is or there is
likely to be, a significant impact on the adult's wellbeing.

Outcomes

a) managing and maintaining nutrition;
b) maintaining personal hygiene;
c) managing toilet needs;
d) being appropriately clothed;
e) maintaining a habitable home environment;
f) being able to make use of the home safely;
g) developing and maintaining family or other personal relationships;
h) accessing and engaging in work, training, education or volunteering;
i) making use of necessary facilities or services in the local community including public
   transport and recreational facilities or services;
j) carrying out any caring responsibilities the adult has for a child.

If we assess that you meet the level of needs, you may be eligible for care and support.
    

• Understand your situation better;
  
• Work out what options there are for managing or making your situation better;
  
• Work out what you want to be able to do & how much support you think you'll need;
  
• Understand what the risks are if you don't have any support;
  
• Make decisions about what happens next.

  

What is a Support Plan?

• Who is responsible for providing services
  
  
• What they have agreed to do
  
  
• When they will do it
  
  
• Who is responsible for making sure things are going to plan
  
  
• The names of key people and how to contact them
  
  
• Services will not always be provided direct from Adult Services, sometimes we arrange for private or voluntary agencies to provide services on our behalf.

How will we check whether your Support Plan is still meeting your needs?

• You are happy with the services we have arranged and if not how we can improve the situation.
  
  
• You are managing at home with the services provided.
  
  
• Your circumstances have changed and you need a reassessment to look at different services.
  
  
• As a result of a review, we may either increase or reduce services if there are any changes in your circumstances.

 

Will you have to pay?

   

  

The Local Account is designed to help residents and service users to understand how Adult Services are delivered in your area. The Local Account is our opportunity to tell you about our achievements and highlights for the previous year.
 

The Market Position Statement is aimed at existing and potential providers of adult social care and support. It represents the continued dialogue between the Council, people who use services, carers, providers and others about the vision for the future of local social care markets.
  
 

Who can make a complaint, suggestion or compliment?

What might you want to complain about?

What will happen when you complain?

What if you are not happy with the response to your complaint?

If you wish to contact the Complaints Team, please telephone 0161 342 3535
or via email to socialcarecomplaints@tameside.gov.uk
 

• A life free of fear
  
  
• Be treated with dignity
  
  
• Have their choices respected and not be forced to do anything against their will

Who may be at risk of abuse?

What do we mean by abuse?

• Hitting, slapping or pushing
  
• Shouting or swearing which makes the person afraid
  
• Unwanted touching, kissing or sexual intercourse
  
• Money or property taken without consent or under pressure
  
• Not being cared for properly or denied privacy, choice or social contact

Who can Abuse?

• Family
  
• Friends
  
• Neighbours
  
• Informal Carers
  
• Paid Carers
  
• Strangers

What can you do if you suspect abuse?

Who to contact

Adult Services
Integrated Urgent Care Team
Crickets Lane Health Centre
Crickets Lane
Ashton-under-Lyne
Tameside
OL6 6NG.
Contact the Safeguarding Adults Team on 0161 342 2400
  

Who inspects social care, private and voluntary health care services in Tameside?

• Registration of health and social care providers to ensure they are meeting essential common quality standards
  
  
• Monitoring and inspection of all health and adult social care
  
  
• Using enforcement powers, such as fines and public warnings or closures, if standards are not being met
  
  
• Improving health and social care services by undertaking regular reviews of how well those who arrange and provide services locally are performing and special reviews of particular care services, pathways of care or themes where there are particular concerns about quality
  
  
• Reporting the outcomes of their work so that people who use services have information about the quality of their local health and adult social care services. It helps those who arrange and provide services to see where improvement is needed and learn from each other about what works best
  
  
• Where you can have a look at inspection reports
  
  
• The Commission publishes inspection reports on the above services.

• Working-age adult inpatient and community services including crisis resolution and home treatment, older people's inpatient and community services
  
  
• Community-based drug and alcohol services
  
  
• Community-based child and adolescent mental health services (CAMHS)
  
  
• Psychiatric Intensive Care Unit (PICU)
  
  
• Some low secure care intensive rehabilitation service

    

 

 

Please see below for a list of useful contacts.

People First are a user led charity for people with learning disabilities -support people to speak up and make changes in their lives and offer a range of social activities and services.

Tameside Oldham & Glossop Mind is a registered charity providing helpful services that promote well-being and the improvement of the mental health client. They provide a wide range of services and activities that promote psychological and physical well-being.

Mencap Tameside works in partnership with people with a learning disability and support people to live life as they choose and offer a range of leisure and support services.

Tameside Sight provides a service which enables visually impaired people to develop as individuals and feel valued within the community. It provides support to several clubs throughout Tameside as well as practical support. Tameside Sight aims to work in partnership with other agencies in the area including hospitals, GP's, Council services and other voluntary groups.

Local Groups and Organisations -a website full of information on clubs and activities.

British Deaf Association is a member-led organisation whose work is focused on achieving equality for Deaf people through community empowerment, membership and campaigning.  Working with local Deaf and BSL Communities is crucial to the success of BDA campaigns and creates opportunities for Deaf people to develop, participate and contribute in wider society.

Royal National Institute for the Deaf are experts in providing support for people with hearing loss and tinnitus. They provide day-to-day care for people who are deaf and have additional needs, supply communication services and training, offer practical advice to help people protect their hearing.
 
Action for Blind is a national charity providing practical help and support to blind and partially sighted people of all ages.

Listening Books is a charity providing a selection of high quality audio-books to over 38,000 people across the UK who find it difficult to read due to illness or disability.

Royal National Institute for the Blind raise awareness of sight problems and how to prevent sight loss and campaign for better services and a more inclusive society.
 
Age UK Tameside provide information and advice and offer a wide range of services.
 
 

What is the Integrated Urgent Care Team?

The Integrated Urgent Care Team aims to prevent emergency admissions to hospital and residential care as well as providing enhanced community services in order to safely support people at home. The team offers a wide variety of personalised support and assisting those with complex situations to ensure they have the maximum level of choice and control available to them. In some circumstances it will be necessary to ensure safe and effective support to protect individuals from harm or safeguard people's human and civil rights.

Following assessment, the team will instigate a support plan for up to 6 weeks, in order to manage individuals in their own home/usual place of residence.

The team comprises of nurses, physiotherapists, social workers/assessors, occupational therapists and reablement support workers who will work proactively to make a single joint health and social care assessment, responding rapidly, where necessary within the hour, supporting primary care and community services to prevent deterioration and avert crisis.
 

The Local Offer webpage signposts people to services and support available for children and young people with special educational needs and disabilities and their families.  Our local offer should be the first port of call for young people and their families who may need some extra help because of additional needs – these could be emotional, physical, behavioural and/or medical and anything from difficulties learning to read to a profound disability.  
 
The Local Offer aims to signpost to services and support for everyone aged 0-25 years who has special educational needs and disabilities and inform them of exactly what they are entitled to while also helping families and professionals make informed decisions. As well as linking to individual schools and colleges, it covers other services and support such as SENDIASS (Tameside Special Educational Needs and Disability Information, Advice and Support Service), voluntary organisations and local activities.
 
The Local Offer continues to support young people when they leave school up until the age of 25.
 
Parents and carers are encouraged to seek advice as soon as they identify any concerns so that children and young people can receive all the support they may need from the earliest opportunity.